> Do clients have to pay via the video platform or can they pay by other methods? 08 May 2020 09:50 Updated If preferred practices can send out free appointments and then collect payment by phone Related articles > Can we set our own fees for video appointments? > Are video consultations scheduled for a particular time of day? > If an appointment is booked for a specific vet and they are then unavailable, can another vet take that consultation? > What happens if video appointments are missed by clients?