Lots of consultations lend themselves to video consulting, and ultimately it is up to you and your team to find a way that works for you.
In the current climate, it might be sensible to do a video consultation for almost all conditions or concerns in the first instance. A full history can be taken from the client this way, and the animal can be triaged. If the dog needs to be seen, the client can then drop them off at the door. And if they don't need to be seen, you can arrange to post medications to clients, or refer them onward to a virtual nurse clinic.
However, there are some consultation types that we have found to work particularly well with a video examination.
- Post-op checks, assuming no stitches need to be removed
- Triage of many cases to assess whether visit is needed
- Skin conditions, which are often very visual
- Repeat condition exams, especially for those on long-term medication
- Assessment of lameness, especially for nervous dogs or cats
- Husbandry discussions, particularly with exotic species
- Behavioural consultations
- Recurrent cases of FLUTD- discussion of environmental/stress pressures, litter tray placement etc
Remember to check the current recommendations from the RCVS to help you to decide whether a patient should be seen: https://www.rcvs.org.uk/setting-standards/advice-and-guidance/coronavirus-covid-19/