The VetHelpDirect offers a professional purpose built user experience, which streamlines taking payments, booking consultations and the consultation itself into one easy-to-use platform. This removes the awkwardness of asking clients to pay, and looks much more professional to the client.
With Skype/Whatsapp/Facetime require owners to have access to your Skype username or telephone number, and they can therefore attempt to call you at any time rather than being restricted to an appointment. This can cause problems when the client calls back a day later for an update, but is then on the phone for half an hour- which again raises the difficulty of charging a second time.
Coronavirus may have brought this technology forward, but the vast majority of practices will find that they continue to use video technology to supplement their services to their clients- particularly those with aggressive pets or infirm owners. Getting your clients used to a professional, chargeable service from the start is essential to keep the process smooth post-Covid.